L1 Support
L1 support ensures full visibility of the monitored asset, records the information and provides real-time historical data on its status.
For companies opting for monitoring services, DOMINObyte provides technical monitoring support from L1 specialists.
Users opt for continuous monitoring services, most likely in the case of a specific hardware system or application. In such cases, the DOMINObyte team meets these needs with technicians who can manage this activity, depending on the criteria and the needs of the company.
In this way, the customer benefits from continuous monitoring, the activity does not suffer any disturbances and is optimally carried out.
L1 support specialists are predominantly in charge of:
- monitoring,
- reporting,
- escalation of the incident.
They are also responsible for the incident management process. It also provides support for:
recording incidents reported by users,
- triage,
- prioritization,
- tracking.
Last but not least, L1 support communicates with the user.
Why choose us?
The 80 IT engineers currently support Romanian and foreign companies.