Windows L2 Administrators follow processes and work procedures based on the data provided by users. This ensures the proper assurance of these activities. Windows L2 engineers work with other specialists if the IT incident is related to another department or external suppliers. And if they cannot solve the problem, they will escalate the incident to level 3.
Within an IT service provider, the level of technical support provided to users is based on the extent of the technical assistance that companies can benefit from for certain solutions or services. Part of the team of specialists that DOMINObyte provides to its users, level 2 (L2) technicians have a greater experience in solving complex problems. These problems occur in IT work and can guide and help lower level technicians manage incidents.
DOMINObyte provides its users who opt for such services L2 Windows engineers, specialist technicians who can install, configure and manage the Windows operating system dedicated to servers. Windows L2 admins can also manage server configuration development, diagnose and solve technical problems related to the Windows application, and help users who are having trouble doing so.
Why choose us?
The 80 IT engineers currently support Romanian and foreign companies.